History of Client Feedback Tool
Client Feedback Tool was founded in 2004 as DesignFacilitator. The Client Feedback Tool was conceived by, and developed within, Phillips Architecture PA, a Raleigh, NC architectural/interior design firm. The thirty-person design staff developed a blueprint for a software tool to assist designers in monitoring their clients' perceptions of how each project was progressing. The Client Feedback Tool orchestrates the collection of client and project-specific feedback, translates the data into a strategy, tracks action items and creates a feedback loop for designers to refine the project process to better serve their clients.
Client Feedback Tool enhances firms' value to their clients. We do this by creating an easy-to-use web-based program that provides professional services firms with the information they need to strengthen relationships and increase client loyalty. Specifically, we aim to:
• Maximize the service value to each client
• Reduce the potential for making mistakes
• Improve expertise by focusing on process
• Improve understanding between staff and clients
• Elevate the entire profession’s status for client helpfulness
Client Feedback Tool give professionals a simple but effective format for building strong understandings with clients and other project team members.